Privacy Policy
Last updated: 21/06/2025
Introduction
Agent WebCloser ("we," "our," or "us") is committed to protecting your privacy and complying with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our real estate intelligence platform.
Information We Collect
Personal Information
- Name and contact details (email address, phone number)
- Professional information (real estate license, agency details)
- Account credentials and authentication data
- Payment and billing information
Usage Data
- Suburb searches and report generation history
- Website usage patterns and preferences
- Device information and IP addresses
- Cookies and similar tracking technologies
How We Use Your Information
- Provide and maintain our real estate intelligence services
- Process your requests for suburb reports and market analysis
- Manage your account and subscription
- Communicate with you about our services
- Improve our platform and develop new features
- Comply with legal obligations and prevent fraud
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- With your consent or at your direction
- To trusted service providers who assist in operating our platform
- When required by law or to protect our legal rights
- In connection with a business merger, acquisition, or sale
Your Rights
Under Australian privacy law, you have the right to:
- Access your personal information
- Correct inaccurate or incomplete information
- Request deletion of your personal information
- Object to certain uses of your information
- Receive a copy of your data in a portable format
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. Account information is typically retained for 7 years after account closure in accordance with Australian business record requirements.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Email: support@agentwebcloser.com.au
Privacy Officer: Agent WebCloser Privacy Team
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.